Because Your Time Deserves a Great Tour—or Your Money Back
At Palapa Tours, our mission is simple: create unforgettable, one-of-a-kind experiences on the beautiful Ottawa River. Whether you’re cruising on Moana, Lilo, or our Solar Palapa, we want you to leave with nothing but great memories, stunning photos, and maybe a few new friends. 🌅🍹
That’s why we’re proud to offer our Great Tour Guarantee:
If you don’t have a great time on your Palapa adventure, we’ll make it right. That could mean inviting you back for another cruise, issuing a refund, or offering a gift voucher for a future visit. Whatever it takes—because we value your time, your trust, and your support of our small, locally-owned business.
What We Can’t Guarantee:
As much as we’d love to have control over everything, there are a few things we can’t promise:
🚫 The Perfect Weather
Canada, eh? ☁️🌦 From surprise showers to cool summer breezes, Mother Nature likes to keep us guessing. But rain or shine, we keep the tropical vibes going strong under our thatched roofs—and sometimes, those moody skies make for the best photos.
🚫 A Vintage Wine Cellar
We don’t have a vintage wine cellar—we’re a boat! But if you have a specific request for a certain wine, beer, or special drink, just give us a few days’ notice and we’ll do our best to make it happen. Yes, we’ve had guests ask about our wine cellar selection… and we took it as a compliment. 😉
🚫 A Private Cruise on Shared Tours
Unless you’ve booked a private experience, you may be cruising with other awesome guests. It’s part of what makes our tours fun—sharing laughs and island vibes with fellow adventurers.
Why We Do This
You chose to spend your time with Palapa Tours, and we take that seriously. As entrepreneurs who started with just a dream and a love for water, we’re committed to making your experience one of the best parts of your summer. 🛥️☀️
So go ahead, book with confidence—and know that your good time is our guarantee.
Ready to cruise with peace of mind?
Check out our Trip Protection Policy for even more flexibility:
👉 https://ottawapalapa.tours/news-letter/f/palapa-tours-cancellation-policy
Or listen to our podcast about it here:
🎧 Season 5, Episode 1 – The Palapa Pulse
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